Refund Policy

Course Enrollment and Refunds

All courses offered come with a money-back guarantee to ensure customer satisfaction. If you have attended all required sessions, completed the coursework, and still find the course did not provide value, you may request a refund or exchange the course for another of equal or lesser value. Please note the following conditions:

• For courses including live, in-person sessions, attendance at every session is mandatory to qualify for a refund, in addition to the completion of all coursework.
• Refunds or exchanges must be requested within [specific time frame, 30 days] of course completion.
• All challenges are non-refundable due to the extensive labor involved in their creation. However, if life circumstances prevent your attendance, resulting in a diminished value of the experience, you may contact our team to gain access to a subsequent challenge offering equivalent outcomes, subject to availability.

Product Descriptions and Expectations

We strive to clearly describe our courses to ensure they meet your expectations. However, should you find the course content differs significantly from your initial understanding, please reach out to our support team. We are committed to providing you with the best possible outcome and will offer you the opportunity to exchange your purchase for a product of equal or lesser value that aligns with your desired outcomes.

Downloadable and Physical Products

All sales of downloadable and physical products, such as eBooks and checklists, are final. These items are not eligible for refunds or exchanges due to the nature of the product.

Coaching Sessions

For both one-on-one and group coaching sessions, refunds are available provided all participants have attended all scheduled meetings and completed the required work. The refund amount will be prorated based on the remaining time left in the agreement between the parties.

Contacting Us

For any requests for refunds, exchanges, or additional support, please contact us directly at Pounds-to-go.com. Our team is here to assist you and ensure your satisfaction with our products and services.